It reaches one person
And that person wrote the software. There is no support department to be routed through, which cuts both ways: replies are not instant, but they are from somebody who knows the answer.
Already a customer? Raise it as a ticket instead and the whole thread stays in your account with your licence details beside it. Support.
Faster than writing
- The FAQ — forty questions, the awkward ones included.
- Support — the four problems that account for most of what comes in.
- Hardware — what to buy, and why megapixels are the least of it.
I cannot tell you what your coin is worth, grade it for you, or authenticate it from a photograph. The software will not do those things either, and says so.
